FAQ

Pilling happens when fibers rub together — at cuffs, sides, and seatbelt zones — and tangle into little balls, or bobbles, on the surface. It's normal wear on knits, fleece, and blends, not a sign the garment is worn out. Wova Renew shaves those pills off so the fabric underneath looks smooth again.

Yes, when you let it rest on the fabric at light pressure and let the head do the work. Glide it slowly over the pilled area — no pushing down. Go gently around seams, buttons, and loose or open-weave knits, and test a hidden corner first if you're unsure about a delicate favorite.

Yes. Wova Renew recharges, so there are no batteries to keep buying — a common gripe with cheaper battery-powered shavers. Charge it, then run it cordless while you work. An LED display sits on the front of the unit.

Reach for it on sweaters, knits, fleece, jersey, and blankets — the everyday fabrics that pill and collect fuzz balls the fastest. It also tidies up couch cushions, throws, and thrifted finds you want to bring back to life. Go slow and gentle on delicate or open-weave pieces, or skip them.

Arrives in about 8–14 business days (Mon–Fri), fully tracked. Every order ships with tracking, so you can follow it the whole way to your door. If anything about delivery looks off, reach out and we'll help you sort it.

You're covered by our 60-day money-back guarantee. Try Wova Renew on your own sweaters, blankets, and closet-rescue projects, and if it isn't bringing your favorites back the way you hoped, contact us within 60 days for a refund. We'd rather you love it than keep something that didn't work out.

Press your hand in and lift it away. Instead of springing back, the foam sinks under the weight, then slowly fills back in over a few seconds. That slow give is the feel people mean by memory foam — your head settles in gradually, and the surface takes on its shape instead of pushing back.

It depends on your shoulders and how you sleep. This is a fixed-shape pillow, so a side sleeper with broad shoulders sits on it differently than a back sleeper does. Some people find their fit the first night; others need a night or two to settle in, or find it isn't their shape. That's what the 60 days are for.

It can, at first. Fresh memory foam often carries a faint new smell straight out of the packaging — that's normal for the material, not a sign anything's wrong. Unbox it and let it air out in the room for a day or two before the first night, and the smell fades on its own.

Slip it into a pillowcase and wash the case with your usual bedding — that's what keeps the pillow fresh day to day. Air the pillow out now and then, and keep it somewhere dry. Memory foam doesn't like being soaked, so don't wet it through or put it in the wash.

Arrives in about 8–14 business days (Mon–Fri), fully tracked. Every order ships from overseas with tracking, so you can follow it the whole way to your door. If anything about your delivery looks off along the way, reach out and we'll help you sort it out.

You're covered by a 60-day money-back guarantee. Sleep on it, give it a couple of weeks to see how it feels, and if it isn't right for you, contact us within 60 days for a refund. Comfort is personal, so we'd rather help you find the right pillow than keep one that isn't.

Orders are processed in 1–2 business days, then delivered in about 8–14 business days (Mon–Fri), fully tracked. You'll get a tracking number by email the moment your order ships.

From our overseas fulfillment center, with fully tracked delivery to your door (typically 8–14 business days, Mon–Fri). No surprise customs fees — the price you see is the price you pay.

Shipping is free on US orders over $39. Orders under $39 have a flat shipping rate shown at checkout before you pay.

Yes. As soon as your order ships, we email you a tracking link. If it's been more than 2 business days and you haven't seen a tracking email, check your spam folder, then email us at hello@gowova.com and we'll track it down.

Right now we ship within the United States only. We're working on expanding — if you're outside the US and want a heads-up when we do, email hello@gowova.com.

You're covered by a 60-day money-back guarantee. If your Wova isn't right for you, return it within 60 days of delivery for a refund. See our full Refund & Returns policy for the details.

Email hello@gowova.com within 60 days of delivery, tell us your order number, and we'll send return instructions. Once your return arrives back and is checked in, we issue your refund. Simple as that.

You're covered by our 60-day money-back guarantee. If something isn't working right, email hello@gowova.com within 60 days of delivery with your order number and a short description (a photo or video helps), and we'll make it right — a replacement or a refund. We'd rather fix it than leave you stuck.

If the return is because of a defect or our mistake, we cover return shipping. If you're returning it because you changed your mind, the customer covers return shipping. Full details are in the Refund & Returns policy.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Shop Pay, Apple Pay, Google Pay, and the express options shown at checkout. Every payment is processed securely — we never see or store your full card details.

Yes. Checkout runs on Shopify's secure, encrypted (SSL) payment system. Your payment information is handled by trusted processors and is never stored on our side.

We process orders quickly (that's the good news for delivery speed). If you need to change or cancel, email hello@gowova.com as soon as possible and we'll do our best to catch it before it ships. Once it's shipped, we'll help you through a return instead.